Having been established in 1979, City Link Global Network is one of the oldest package courier companies in Malaysia. It was formed when two companies, City-Link Logistics and City-Link Air Cargo joined forces. The company has grown to have more than 110 branches and drop-in centers throughout the country. Its continued development has seen it rise above ranks to become a fully integrated courier service provider, offering logistic solutions to both the local and international customers. Because the company advances on a yearly basis, customers have been able to establish a deeply rooted trust in it.
In order to ensure that its customers do not complain all the time over failure for products to be delivered, City Link Global Network launched the Proof of Delivery (POD) whose purpose is to provide the courier’s customers with a way to track the status of their consignment. The City Link Global Network official website has a range of features including shipment tracking, Pricing Queries (Remote area delivery, Express Service Calculator, Volumetric Calculator), Regional customs regulations, packaging tips, getting the shipment documents ready, Open a billing account, Warehousing, Supply chain management and Management of corporate mail room. As you can see, the courier service provider has gone to great lengths just to ensure that its customers get utmost satisfaction from rendered services.
Customers who have in the past used City Link Global Network have little to complain about the company. Even though some of them received their sent items later than expected, they say that the ability to be posted about the progress of the consignment transportation was comforting. This kind of positive feedback is well-captured in City Link Global Network’s vision statement whereby it seeks to be the preferred choice by customers not only in Malaysia but in the greater Asia Pacific region. This is something that can only be achieved when programs to enhance customer satisfaction are put in place.