ExpressTrack provides marketplaces with unified package tracking and customer notifications across all sellers. Offer consistent delivery tracking regardless of which seller fulfills the order.
Key Benefits
- Unified tracking experience: Provide consistent tracking across all marketplace sellers.
- Reduced support workload: Centralized tracking eliminates seller-specific inquiries.
- Improved customer satisfaction: Customers receive updates regardless of seller.
- Enhanced marketplace value: Stand out with comprehensive tracking solutions.
How It Works
- Integrate ExpressTrack into your marketplace platform using our API.
- Sellers provide tracking numbers through your existing seller interface.
- ExpressTrack automatically sends branded tracking updates to customers.
- Monitor delivery performance across all sellers in your marketplace.
Use Cases
- E-commerce marketplaces: Track orders from multiple sellers in one place.
- B2B marketplaces: Provide tracking for business-to-business transactions.
- Auction platforms: Track items won through auction processes.
- Peer-to-peer marketplaces: Track items sold between individuals.
Platform Features
- Multi-seller support: Manage tracking for hundreds or thousands of sellers.
- Branded tracking pages: Customize tracking experience with your marketplace branding.
- Automated notifications: Send email and SMS updates to customers automatically.
- Performance analytics: Monitor delivery times and customer satisfaction by seller.
Seller Benefits
- Simplified tracking: Easy-to-use interface for adding tracking numbers.
- Reduced customer inquiries: Automated updates eliminate manual communication.
- Professional appearance: Branded tracking pages enhance seller credibility.
- Multi-carrier support: Track packages from any major carrier worldwide.
Customer Experience
- Consistent updates: Receive tracking notifications regardless of seller.
- Unified interface: Track all marketplace orders in one place.
- Branded experience: Tracking pages match your marketplace’s design.
- Real-time updates: Get notified as packages progress through delivery.
Technical Integration
- API access: Full programmatic control over tracking and notifications.
- Webhook support: Receive real-time updates when tracking events occur.
- Multi-tenant architecture: Support for thousands of sellers and customers.
- Customizable templates: Flexible notification and tracking page designs.
Get Started
Contact us to discuss integration requirements and technical implementation for your marketplace platform.